Interaction Audit
Customer Experience mapped ongoing will ensure you improve Satisfaction & optimize Cost. Our trained shoppers create real-life situations & anonymously evaluate elements critical to your business success like Selling skills, Process Efficiency, Knowledge, speed of Service
When answers and insights are required with intricate details on a continuous basis, RAG Scores’ Interaction Audits are highly effective in finding out consumer opinions. Through our carefully designed audit sheets you can specifically identify the areas of strength & improvement alike. Typically used in Call centers and Service Centers, RAG Scores audits the calls as a third party
Our Interaction Audits are ideal for:
- Call centres - RAG Scores audits the calls as a third party
- Identifying process issues
- Improving productivities
- Identifying training needs
We work with you to develop the audit framework to maximize participation.
To learn more about Interaction Audits contact us and ask for a customized session
"Risk Free Trial Offer":Try out any of our offerings for a trial period upto 3 months.
Club Mahindra
- Mapping typical lifecycle & major events
- Analyse opportunities for Proactive Service Management, define desired processes needed based on outcomes
- Identifying gaps in Member Profiling & Data capture, and define steps & processes needed to enrich Data
- Study existing CRM & other allied systems for ability to support Data Capture & Analytics
- Define Outcomes OR Measures for new processes
- Define roadmap for implementation & pilot design
Softage Information Technology Pvt Ltd
People Capability building & restructuring
- Development centres
- Assessment centres
- Skills training
- Team building
- Project management
- Performance management system
Red Hot Cafe
- Mystery dining
- Up-sell & cross-sell training
- Frontline training
- Detailed pre-launch audit & assessment all Telecom processes ( as well as key inter-function linkages) including mystery audits, testing & competition benchmarking
- Establishing key metrics for the Service Operations teams focussing on Cost efficiencies
- Proposal evaluation for the call centre & technology outsourcing
- Budgeting & forecasting
- Optimization of the existing call centre & walk-in performance on key metrics
- Established performance & quality framework for the Contact Centre
- Optimization of call centre processes and technology and road map for future initiatives
- Best Practice implementation
- Training of key resources for contact centre management
- Project SENSATION : Retail Service Quality improvement program
- Mystery shopping
- Point-of-Sale Audits
- Competition Benchmarking
- Process design and documentation
- Market research : Territory potential
- Competition benchmarking
- Improving retail experience
- Customer relationship model for repeat business
- Improve visibility and reach
Funcity, India(Part of Landmark Group, UAE)
- Customer life cycle management
- Customer retention program
- Revenue optimization
- Customer segmentation
- Mystery dining
- Guest retention
- Up-selling & cross-selling
- Frontline training
- Service audit - Experience & Standardization.
- Recommendations on service improvement, standardization & technology deployment
A Unit of Service Solutions