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Who are we?

R A G Scores is a fully owned brand of Service Solutions It was born out of a need repeatedly highlighted by our clients… "How to understand REAL customer experience".
R A G Scores specializes in “Customer Experience Management” through actually experiencing the services after a detailed mapping of all aspects. The focus remains on not reporting but analysis leading to action focused on bringing change directed towards business objectives of the organization.

R A G Scores management team:

We are a team of specialists across industries with focused experience in Customer Service Experience

Arti Prakash -
has more than 22 years of experience across geographies in varied industries. During her tenure as Vice President of Customer Service for the world’s largest financial service, BPO & telecom companies (Citibank, IBM, Hutch-now Vodafone in India) she created and implemented a common vision, mission, strategy and processes across the country’s various service channels. Her key areas of specialization are Service & Business strategy, planning Service Delivery via contact centre & alternate channels & Service Quality as a business driver

Vijay Jassal -
brings with him over 16 years of experience. He worked with Taj Group of Hotels & Vodafone and did extensive work in Operations’ conceptualization, Process design & implementation and overall Service management. His tenure as heading Customer Support was focused on the skill of managing large & Transaction oriented Operations while ensure the finesse of serving end customers, while delivering Cost Optimization. His understanding of end to end delivery in service processes, Contact Center & Support operations are his key strength.

Our Values

Why are we different?
We focus on improving Customer Experience through reaching out to your customers, experiencing your products & services like a customer. Our analysis & feedback is actionable and meant to improve People-Process-Technology to deliver a tangible business differentiator.

R A G Scores Loves to provide “Actionable Feedback” which is a combination of "Quick Wins" and "Strategic Inputs" to enhance Customer Experience and therefore loyalty & retention .

We can also help you implement the actionables and be a partner the journey to witness the success

PS : R A G Scores hates to provide a summary of "Tick Box Responses" which is a dump of "filled up forms" and "recorded interviews" and merely stick to the "activity" as that compromises the core objective that was to be addressed.

Our USP

	R A G Scores Approach	Traditional Approach
1.	Designed & Implemented by industry experts as a project plan & not a weekly time plan	A team of 2-3 junior consultants working five days a week
2.	Minimal cost impact as assignment is extended (8-12 months), essential for successful implementations	Cost impact as assignments are shorter in duration (3 months) and involve just the report submission
3.	Focuses on implementation, willing to work on gain-share model	Usually do not structure a gain-share basis they are rarely involved in implementation
4.	R A G Scores encourages client teams to be involved leading to greater accountability	There is limited client participation. Interaction is limited to providing feedback on reports
5.	Each R A G Scores each consultant is an entrepreneur and paid basis customer satisfaction	Employees of a large setup with significant fixed compensation
6.	R A G Scores Cost base is very low (10% of turnover). These savings are passed onto clients.	Significant cost base (25% of turnover). These costs are passed onto clients