Inspect what you Expect
This is exactly what RAG Scores
does! We measure the experience of your customers providing constant inflow of inputs to the management through:
1.Tele Checks.
2.Conformance Audits.
3.Lifecycle Experience Audit.
4.Benchmarking.
5.Mystery Shopping.
RAG Scores
creates customized programs that assist Management to prioritize actions.
Core focus areas are:
1.Monitor and measure Service Performance.
2.Improve Customer Retention.
3.Employee awareness- what is important in serving customers
4.Provide feedback from Service Front-line.
5.Asset Protection � Monitor facility conditions.
6.Ensure product/service delivery quality as per SOPs.
RAG Scores
first-hand experience across industries (Hospitality, Financial Services, Telecom, Healthcare and BPOs) presents you with "Actionable Feedback" which identifies what you do well and where are the opportunities to improve. You can:
1.Support promotional programs.
2.Audits pricing & merchandising compliance.
3.Competitive analyses.
4.Compliment marketing research data.
5.Identify training needs and sales opportunities.
6.Educational tool for training & development.
7.Ensure positive customer relationship on the front line.
What will we do?
PHASE 1
Assess
Behave like real customers, simulate life like situations, talk to teams and get access to first-hand experience and information.
Through
Tele Checks
Conformance Audits
Lifecycle Experience Audit
Benchmarking
Mystery Shopping
PHASE 2
Analyze
Study information collated to identify the areas of strength & improvement.
Using
Brainstorming
Data discussions
Cross-functional discussions
Process discussion
PHASE 3
Action
Creating an actionable plan, to steer towards key management objectives.
Using
Flash reporting
Web reporting
Review meetings
Consolidated cycle report
A Unit of Service Solutions